A home shown at its best
Professional photographs and a carefully written listing to present your property and help guests picture their stay.
No fixed-term commitment
Short-term rental concierge in Mauritius
Your rental, handled end to end. Your peace of mind, every day.
Presentation, bookings, guests and home preparation: Prima looks after your rental with a local team, while you stay informed about your home.
No fixed-term commitment · Local team · Support 365 days a year
Your home, your freedom.
Entrust your rental to Prima with no fixed-term commitment. You choose our support for the quality of the service, not because a duration requires it.
Your home on the channels that matter
Your home is marketed on the right channels, with coordinated listings and bookings. Whether a channel is activated depends on eligibility and how the home is set up.
- Airbnb
- Booking.com
- Vrbo
- Google Vacation Rentals
prima.holiday
Booking-channel names are mentioned for information only. Prima is not affiliated with, certified by or endorsed by Airbnb, Booking.com, Vrbo or Google. This page is not a guest booking journey.
Stays organised, from booking to departure
Guest messages, arrival preparation, welcome according to the plan and follow-up during the stay: the team coordinates the day-to-day steps.
The right rate is not the same all year
Rates move with seasonality, demand, occupancy, the pace of bookings and remaining availability. We also work orphan nights and harder-to-sell periods, looking for the right balance between occupancy and revenue per night.
A home prepared with care
Home preparation, housekeeping checks, inspections and coordinating maintenance: we organise the follow-up so guests arrive in good conditions. Support for owners and guests, 365 days a year.
You hand over the day-to-day, you stay informed
Check your calendar, follow activity and plan personal dates from your Lodgify owner access.
How your home joins Prima
01
Discovering the home
We visit the property, discuss your aims and check what is needed to take it into management.
02
Set-up
Contract, home information, inventory and preparation of what is needed to operate it.
03
Photography and listing
We organise professional photography and prepare the presentation content for the home. Photos are billed at the contract cost and remain the owner’s property.
04
Distribution and pricing
The right channels are configured, the calendar is prepared and the pricing strategy is put in place.
05
Opening to bookings
Once the home is ready, we open marketing and the team takes over the operational follow-up of stays.
Set-up usually takes about two weeks when the home is ready and everything needed is available. That is not a contractual guarantee.
We organise professional photography. It is billed at the cost set in your contract and remains the owner’s property.
Three concierge plans
Short-term concierge only. Percentage + VAT on net rental income, after the booking fees of the selected channel. See the calculation through to what you keep
Concierge contract with no fixed-term commitment
The shared base
Included in Essential Host, Premium Host and All Inclusive Host.
- Looking after the home
- Same-day check-out and check-in
- Household linen
- Listing creation
- Guest messaging
- Calendar and home follow-up
- Owner stays with no management commission; housekeeping on the grid; extra interventions billed separately
- Follow-up of your rental activity
- Payout of every stay that started, at the beginning of month M+1
- Invoices available in the owner space
- Dynamic pricing
- Basic consumables
01
Essential Host
Who is it for?
To hand over management with self check-in.
15% + VAT on the net
- Self check-in and check-out
Housekeeping and home preparation per the rate grid (billed separately).
See a sample calculationLet’s talk about your rental project02
Premium Host
Who is it for?
For a more personal welcome.
20% + VAT on the net
Includes Essential Host
- In-person check-in/out
- Dedicated Guest Manager
- Premium welcome pack
Housekeeping and home preparation per the rate grid (billed separately).
See a sample calculationLet’s talk about your rental project03
All Inclusive Host
Who is it for?
To combine Premium support with turnover housekeeping.
25% + VAT on the net
Includes Premium Host
- Turnover cleaning included (no separate fee for that visit)
Turnover housekeeping included — other visits stay on the rate grid.
See a sample calculationLet’s talk about your rental projectShort-stay rental
Between stays, a supervised preparation
After departure, preparation of the home is supervised through to the check before the next arrival.
You keep continuity of follow-up, the quality of the preparation, and visibility of what was done.
01
Check after departure
The supervisor looks at the state of the home when the guest leaves.
02
Clean and prepare
The team cleans the home and prepares the beds.
03
Restock and report defects
Consumables are replaced. Defects that are found are reported.
04
Final check before arrival
The supervisor checks the home before the next guest arrives.
What the supervisor does
The supervisor checks the home, supervises cleaning and the beds, reports defects, changes the lockbox code when needed, restocks, drives, and does the final check. The team is 1 vehicle, 1 supervisor and 2 cleaners.
A reported defect is not an automatic repair.
Home preparation, self arrival, and in-person welcome
Home preparation
This sequence applies between stays. Turnover cleaning follows the rate grid, except on All Inclusive Host where it is included. Other interventions stay on the grid.
Self arrival
Essential Host: the guest arrives and leaves on their own.
In-person welcome
Premium Host and All Inclusive Host: check-in and check-out are in person.
Use your home whenever you wish
Block your personal dates on your calendar. When you stay in your own home, no management commission is charged. Housekeeping remains billed on the applicable grid; Prima linen and consumables are included when Prima prepares the home. Any extra interventions or services remain separate.
Dates are blocked on the calendar; a confirmed guest reservation is not moved to free those dates.
All Inclusive Host is the name of a plan that includes turnover cleaning. It does not mean every visit or every stay is included without conditions.
Do you already work with a housekeeper?
If you already have a trusted housekeeper you would like to keep, we can bring her into the organisation of the home. Prima coordinates turnovers, preparation and operational follow-up with her so she fits how the property is run.
Prima does not automatically become her employer. Integration still needs a minimum fit with operational requirements.
Coordinated maintenance, in full transparency
When work is needed, we coordinate the contractor and follow the request. Prima does not add a markup on interventions: invoices are made available in your owner space.
Small jobs can move forward quickly
A pre-authorisation of MUR 3,000 per intervention lets us handle small necessary spends quickly. Above that, your approval is asked before the spend is committed.
MUR 3,000
Per intervention
Above that
Owner approval
Invoices for interventions are available in your owner space.
Amounts in Mauritian rupees (MUR / Rs).
Housekeeping and home-preparation rates
Rate per visit.
Every rate includes sheets, professional laundry, products and labour.
This public grid covers homes with 1 to 4 bedrooms. Prima also manages villas of up to six bedrooms.
5- and 6-bedroom homes: a tailored rate according to the layout of the property.
Same-day check-out and check-in, 365 days a year: we organise turnovers without a gap.
Scroll sideways to see the full grid.
| Bedrooms | Departure (check-out) | Arrival refresh | Deep clean | During the stay | Daily | |||
|---|---|---|---|---|---|---|---|---|
| Week | Holiday / WE | Week | Holiday / WE | Week | Holiday / WE | |||
| 1 bedroom | Rs 2,000 | Rs 3,000 | Free | — | Rs 3,500 | Rs 1,500 | Rs 2,000 | Rs 600 |
| 2 bedrooms | Rs 3,500 | Rs 4,000 | Free | — | Rs 5,500 | Rs 2,000 | Rs 2,500 | Rs 600 |
| 3 bedrooms | Rs 4,000 | Rs 5,000 | Free | — | Rs 6,500 | Rs 2,500 | Rs 3,000 | Rs 600 |
| 4 bedrooms | Rs 5,000 | Rs 6,000 | Free | — | Rs 7,500 | Rs 2,500 | Rs 3,500 | Rs 600 |
Refresh: if the home has not been occupied in the five days before the next arrival, a check, light clean, airing, tidy and readiness control. Free on weekdays. Not a deep clean or a check-out clean.
If the home has not been occupied during the five days before the next arrival, we carry out a weekday refresh at no extra charge: a check, airing and light reset to make sure everything is ready.
Daily: Rs 600, whatever the number of bedrooms.
5- and 6-bedroom homes: a tailored rate according to the layout of the property.
All Inclusive: turnover cleaning included (no separate fee).
Talk about housekeepingSample calculation — scenario assumptions
Before you hand over your home, you should be able to see how every euro is calculated.
Rental income, booking fees, net, Prima fees, VAT, then housekeeping or other applicable services: through to the estimated amount that comes back to you.
The figures below illustrate a typical stay. They do not represent a real reservation.
- Airbnb
- 15.5 % · assumption
- Booking.com
- 16.5 % · assumption
- Prima direct booking
- 11.5 % incl. VAT
This comparison only covers the booking-fee rate used by the calculator. It does not promise that the guest price or owner income will always be more favourable on a direct booking.
For Essential and Premium, one turnover clean is a pedagogical assumption of €80.00 incl. tax — not a real grid rate. For All Inclusive, turnover housekeeping is not billed separately.
Estimated amount coming back to you for this stay
€619.24
After booking fees, Prima fees, VAT and scenario costs.
- Rental income
- €1,000.00
- Booking fees, 15.5%
- −€155.00
- Net after booking fees
- €845.00
- Prima fees: 15% excl. VAT
- −€126.75
- VAT on fees: 15%
- −€19.01
- Housekeeping in the scenario (pedagogical assumption)
- −€80.00
- Other fees in the scenario
- €0.00
Tourist tax: collected and remitted separately, outside owner income and Prima fees.
Indicative example, before personal tax and property costs not shown here. Actual amounts depend on your reservation and the services that apply. This is not the amount of an actual payout.
Same channel, all three plans
- Essential Host€619.24
- Premium Host€570.65
- All Inclusive Host€602.06
The higher figure does not mean a plan is always more advantageous: that depends in particular on housekeeping and the services included.
What owners say
Comments from owners already working with Prima.
“The team handles the full management, from marketing to guest communication, while also following up on site.”
Bernard
Prima Holiday owner · Member for 2 years
Read the full comment
I have now entrusted my property to Prima Holiday for two years. The team handles the full management, from marketing to guest communication, while also following up on site. I particularly appreciate the team’s availability and being able to follow reservations and my home’s performance so simply.
“The team takes care of bookings, guest communication and property follow-up.”
Thierry
Member for 1 year
Read the full comment
I joined Prima Holiday a year ago to simplify the management of my short-term rental. The team takes care of bookings, guest communication and property follow-up. I also appreciate their approach to rates and marketing, with the aim of optimising reservations while keeping management simple for the owner.
“Bookings, guests and the various on-site needs are taken care of, while I keep good visibility.”
Éloïse
Member for 2 years
Read the full comment
I have been working with Prima Holiday for two years and I appreciate being able to leave the day-to-day management of my home to a local team. Bookings, guests and the various on-site needs are taken care of, while I keep good visibility on my property’s activity. It is a real gain of time and peace of mind every day.
Frequently asked questions
Can I stay in my home?
Yes. You can block your personal dates. When you stay in your own home, no management commission is charged. Housekeeping remains billed on the applicable grid; Prima linen and consumables are included when Prima prepares the home. Any extra interventions or services remain separate.
Can I keep my housekeeper?
Yes, if you would like to keep her. We can bring her into how the home is organised and coordinate turnovers, preparation and follow-up with her. Prima does not automatically become her employer, and integration still needs a minimum operational fit.
What fees apply to a direct booking?
For a booking made directly with Prima, booking fees are 10% excl. VAT + VAT, i.e. 11.5% incl. VAT. They replace platform fees. Your plan’s management fees are then calculated on net rental income after those fees.
What is included in the packages?
A shared base (listing, messaging, calendar, linen, pricing, follow-up) sits in Essential, Premium and All Inclusive. Differences are mainly welcome, guest support and turnover housekeeping.
What extra costs apply?
Prima fees and VAT, the selected channel’s booking fees (platform or 11.5% incl. VAT for Prima direct), and turnover housekeeping when it is not included in the plan (Essential and Premium). Turnover housekeeping is included in All Inclusive; other visits (deep clean, during the stay, daily, and so on) stay on the grid. Tourist tax is collected and remitted separately. Detail is in the calculator and the housekeeping grid.
Do you take a markup on repairs?
No. Prima does not mark up contractor interventions. We coordinate the work, and invoices are available in your owner space.
What happens for a small repair?
A pre-authorisation of MUR 3,000 per intervention lets us handle small necessary spends quickly. Above that, your approval is asked before the spend is committed.
What happens if there is a problem during a stay?
If something goes wrong during a stay, our team organises the response and the interventions suited to the situation, within your support.
How do I follow reservations?
Check your calendar, the rates applied and the stay history from your Lodgify owner access, and speak with the team.
Are you available all year?
Yes. Our organisation answers owners and guests 365 days a year.
Am I tied to a minimum term?
Our concierge contract has no fixed-term commitment. How the collaboration ends is set out in your contract.
No fixed-term commitment
Tell us about your home
Let’s talk about your rental project, your aims and the right plan. The concierge contract has no fixed-term commitment.
Let’s talk about your rental projectLet’s talk about your rental project
Tell us about your home. A first exchange is enough to arrange a meeting: detailed qualification happens there.
Phone: +230 5255 5923
Direct contacts
- Paul Marrier d'Unienville
- Pierre Charpentier